Benefitfocus Platform Improves Consumer Experience, Eases Administrative Management
"These enhancements demonstrate our continuing investment in the consumer experience and in advanced intelligence, data-driven tools that make our ecosystem so effective at helping people better evaluate their options about their benefits," said Benefitfocus CTO
Benefits Across the Benefitfocus Ecosystem
These enhancements are the latest results of
As stakeholders on the platform, benefits buyers and sellers will both benefit from these new capabilities:
- BenefitSAIGE expands relevant Shop & Offers:
Benefitfocus'artificial intelligence (AI) engine now provides tailored suggestions for consumers for specialty products that can be elected outside of their initial or open enrollment via the Shop & Offers page. This affords consumers advanced decision support at any time, quickly showing relevant offerings, based on their input, to help guide the shopping experience.
- Automated SelfPay Notifications:
Benefitfocushas developed a set of standard, automatic user notifications that will be used for all SelfPay benefits and eliminate the burden of multiple notifications from vendors. Consumers will receive the essential purchase and payment notifications that have become a standard part of the online shopping experience, providing further confidence in their online benefits enrollment experience.
- Unique Person Identifier:
Benefitfocushas developed an algorithm that automatically generates a Unique Person Identifier, or UPID, for each individual on its platform. This helps simplify the employee experience by using alternative unique identifiers, as opposed to government issued identification numbers, which present privacy concerns.
- MarketPlace Billing Enhancements:
Benefitfocusis investing heavily in foundational work that will pave the way for expedited delivery of future enhancements to the MarketPlace Billing application. Benefitfocushas also added new functionality that will further help carriers identify members who have made changes to their auto-draft invoice payment settings.
Consumer Feedback Feeds Innovation
These enhancements were driven by feedback received via
To learn more about these updates and the Benefitfocus MarketPlace, click here.
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Except for historical information, all of the statements, expectations, and assumptions contained in this press release are forward-looking statements. Actual results or performance might differ materially from those explicit or implicit in the forward-looking statements. Important factors that could cause actual results to differ materially include: the need to innovate and provide useful products and services; the immature and volatile nature of the market for our products and services; our ability to compete effectively; management of growth; our ability to maintain our culture and recruit and retain qualified personnel; risks related to changing healthcare and other applicable regulations; privacy; security and other risks associated with our business; and the other risk factors set forth from time to time in our
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