Benefitfocus, Inc.
Benefitfocus,Inc. (Form: 10-Q, Received: 11/03/2017 12:12:08)

 

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

 

FORM 10-Q

 

(Mark One)

QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended September 30, 2017

or

TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from                      to                      .

Commission File Number: 001-36061

 

Benefitfocus, Inc.

(Exact name of registrant as specified in its charter)

 

 

 

Delaware

46-2346314

(State or other jurisdiction of

incorporation or organization)

(I.R.S. Employer

Identification No.)

 

100 Benefitfocus Way

Charleston, South Carolina 29492

(Address of principal executive offices and zip code)

(843) 849-7476

(Registrant’s telephone number, including area code)

 

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes       No  

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).    Yes       No  

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act:  

 

Large accelerated filer

Accelerated filer

 

 

 

 

Non-accelerated filer

  (Do not check if a smaller reporting company)

Smaller reporting company

 

 

 

 

 

 

Emerging growth company

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes       No  

As of October 27, 2017, there were approximately 31,273,234 shares of the registrant’s common stock outstanding.

 

 

 

 

 


Benefitfocus, Inc.

Form 10-Q

For the Quarterly Period Ended September 30, 2017

TABLE OF CONTENTS

 

PART I. FINANCIAL INFORMATION

 

ITEM 1. FINANCIAL STATEMENTS

3

 

 

Unaudited Consolidated Balance Sheets as of September 30, 2017 and December 31, 2016

3

 

 

Unaudited Consolidated Statements of Operations and Comprehensive Loss for the Three and Nine Months Ended September 30, 2017 and 2016

4

 

 

Unaudited Consolidated Statement of Changes in Stockholders' Deficit for the Nine Months Ended September 30, 2017   

5

 

 

Unaudited Consolidated Statements of Cash Flows for the Nine Months Ended September 30, 2017 and 2016

6

 

 

Notes to Unaudited Consolidated Financial Statements

7

 

 

ITEM 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

17

 

 

ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

31

 

 

ITEM 4. CONTROLS AND PROCEDURES

32

 

 

PART II. OTHER INFORMATION

 

ITEM 1A. RISK FACTORS

33

 

 

ITEM 6. EXHIBITS

50

 

 

SIGNATURES

51

 

 

2


PART I. FINANCI AL INFORMATION

ITEM 1. FINANCIAL STATEMENTS

Benefitfocus, Inc.

Unaudited Consolidated Balance Sheets

(in thousands, except share and per share data)

 

 

 

As of

September 30,

2017

 

 

As of

December 31,

2016

 

Assets

 

 

 

 

 

 

 

 

Current assets:

 

 

 

 

 

 

 

 

Cash and cash equivalents

 

$

54,573

 

 

$

56,853

 

Marketable securities

 

 

 

 

 

2,007

 

Accounts receivable, net

 

 

33,332

 

 

 

28,340

 

Accounts receivable, related party, net

 

 

 

 

 

4,626

 

Prepaid expenses and other current assets

 

 

5,417

 

 

 

4,449

 

Total current assets

 

 

93,322

 

 

 

96,275

 

Property and equipment, net

 

 

75,035

 

 

 

80,518

 

Intangible assets, net

 

 

215

 

 

 

408

 

Goodwill

 

 

1,634

 

 

 

1,634

 

Other non-current assets

 

 

1,014

 

 

 

1,575

 

Total assets

 

$

171,220

 

 

$

180,410

 

Liabilities and stockholders' deficit

 

 

 

 

 

 

 

 

Current liabilities:

 

 

 

 

 

 

 

 

Accounts payable

 

$

1,401

 

 

$

5,829

 

Accrued expenses

 

 

8,979

 

 

 

10,867

 

Accrued compensation and benefits

 

 

11,926

 

 

 

17,347

 

Deferred revenue, current portion

 

 

32,649

 

 

 

35,426

 

Revolving line of credit, current portion

 

 

28,000

 

 

 

20,000

 

Financing and capital lease obligations, current portion

 

 

3,395

 

 

 

2,604

 

Total current liabilities

 

 

86,350

 

 

 

92,073

 

Deferred revenue, net of current portion

 

 

31,149

 

 

 

40,412

 

Revolving line of credit, net of current portion

 

 

32,246

 

 

 

20,246

 

Financing and capital lease obligations, net of current portion

 

 

56,132

 

 

 

57,934

 

Other non-current liabilities

 

 

2,304

 

 

 

3,056

 

Total liabilities

 

 

208,181

 

 

 

213,721

 

Commitments and contingencies

 

 

 

 

 

 

 

 

Stockholders' deficit:

 

 

 

 

 

 

 

 

Preferred stock, par value $0.001, 5,000,000 shares authorized,

   no shares issued and outstanding at September 30, 2017

   and December 31, 2016

 

 

 

 

 

 

Common stock, par value $0.001, 50,000,000 shares authorized,

   31,195,653 and 30,429,014 shares issued and outstanding

   at September 30, 2017 and December 31, 2016, respectively

 

 

31

 

 

 

30

 

Additional paid-in capital

 

 

350,667

 

 

 

335,059

 

Accumulated deficit

 

 

(387,659

)

 

 

(368,400

)

Total stockholders' deficit

 

 

(36,961

)

 

 

(33,311

)

Total liabilities and stockholders' deficit

 

$

171,220

 

 

$

180,410

 

 

The accompanying notes are an integral part of the Unaudited Consolidated Financial Statements.

 

 

3


Benefitfocus, Inc.

Unaudited Consolidated Statements of Operations and Comprehensive Loss

(in thousands, except share and per share data)

 

 

 

 

Three Months Ended

September 30,

 

 

Nine Months Ended

September 30,

 

 

 

2017

 

 

2016

 

 

2017

 

 

2016

 

Revenue

 

$

62,453

 

 

$

58,022

 

 

$

189,972

 

 

$

170,688

 

Cost of revenue

 

 

30,467

 

 

 

29,112

 

 

 

90,896

 

 

 

88,159

 

Gross profit

 

 

31,986

 

 

 

28,910

 

 

 

99,076

 

 

 

82,529

 

Operating expenses:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Sales and marketing

 

 

16,180

 

 

 

13,607

 

 

 

51,103

 

 

 

41,942

 

Research and development

 

 

12,568

 

 

 

14,081

 

 

 

37,222

 

 

 

43,276

 

General and administrative

 

 

6,853

 

 

 

7,746

 

 

 

20,487

 

 

 

24,415

 

Total operating expenses

 

 

35,601

 

 

 

35,434

 

 

 

108,812

 

 

 

109,633

 

Loss from operations

 

 

(3,615

)

 

 

(6,524

)

 

 

(9,736

)

 

 

(27,104

)

Other income (expense):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Interest income

 

 

55

 

 

 

25

 

 

 

129

 

 

 

117

 

Interest expense on building lease financing obligations

 

 

(1,864

)

 

 

(1,704

)

 

 

(5,585

)

 

 

(5,130

)

Interest expense on other borrowings

 

 

(1,254

)

 

 

(262

)

 

 

(3,526

)

 

 

(691

)

Other income (expense)

 

 

9

 

 

 

(133

)

 

 

(140

)

 

 

(136

)

Total other expense, net

 

 

(3,054

)

 

 

(2,074

)

 

 

(9,122

)

 

 

(5,840

)

Loss before income taxes

 

 

(6,669

)

 

 

(8,598

)

 

 

(18,858

)

 

 

(32,944

)

Income tax expense

 

 

5

 

 

 

5

 

 

 

10

 

 

 

15

 

Net loss

 

$

(6,674

)

 

$

(8,603

)

 

$

(18,868

)

 

$

(32,959

)

Comprehensive loss

 

$

(6,674

)

 

$

(8,603

)

 

$

(18,868

)

 

$

(32,959

)

Net loss per common share:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Basic and diluted

 

$

(0.21

)

 

$

(0.29

)

 

$

(0.61

)

 

$

(1.12

)

Weighted-average common shares outstanding:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Basic and diluted

 

 

31,181,141

 

 

 

29,651,230

 

 

 

30,974,116

 

 

 

29,442,023

 

 

 

The accompanying notes are an integral part of the Unaudited Consolidated Financial Statements.

 

 

4


Benefitfocus, Inc.

Unaudited Consolidated Statement of Changes in Stockholders’ Deficit

(in thousands, except share and per share data)

 

 

 

Common Stock,

 

 

Additional

 

 

 

 

 

 

Total

 

 

 

$0.001 Par Value

 

 

Paid-in

 

 

Accumulated

 

 

Stockholders'

 

 

 

Shares

 

 

Par Value

 

 

Capital

 

 

Deficit

 

 

Deficit

 

Balance, December 31, 2016

 

 

30,429,014

 

 

$

30

 

 

$

335,059

 

 

$

(368,400

)

 

$

(33,311

)

Cumulative effect adjustment from adoption of new accounting standard

 

 

 

 

 

 

 

 

391

 

 

 

(391

)

 

 

 

Exercise of stock options

 

 

445,185

 

 

 

1

 

 

 

3,314

 

 

 

 

 

 

3,315

 

Issuance of common stock upon vesting of restricted stock units

 

 

313,285

 

 

 

 

 

 

 

 

 

 

 

 

 

Issuance of common stock under Employee Stock Purchase Plan, or ESPP

 

 

8,169

 

 

 

 

 

 

257

 

 

 

 

 

 

257

 

Stock-based compensation expense

 

 

 

 

 

 

 

 

11,646

 

 

 

 

 

 

11,646

 

Net loss

 

 

 

 

 

 

 

 

 

 

 

(18,868

)

 

 

(18,868

)

Balance, September 30, 2017

 

 

31,195,653

 

 

$

31

 

 

$

350,667

 

 

$

(387,659

)

 

$

(36,961

)

 

The accompanying notes are an integral part of the Unaudited Consolidated Financial Statements.

 

 

5


Benefitfocus, Inc.

Unaudited Consolidated Statements of Cash Flows

(in thousands)

 

 

 

Nine Months Ended

September 30,

 

 

 

2017

 

 

2016

 

Cash flows from operating activities

 

 

 

 

 

 

 

 

Net loss

 

$

(18,868

)

 

$

(32,959

)

Adjustments to reconcile net loss to net cash and cash

   equivalents used in operating activities:

 

 

 

 

 

 

 

 

Depreciation and amortization

 

 

11,848

 

 

 

9,619

 

Stock-based compensation expense

 

 

11,646

 

 

 

13,610

 

Interest accrual on financing obligation

 

 

5,623

 

 

 

5,130

 

Loss on disposal or impairment of property and equipment

 

 

157

 

 

 

140

 

Provision for doubtful accounts

 

 

142

 

 

 

287

 

Changes in operating assets and liabilities:

 

 

 

 

 

 

 

 

Accounts receivable, net

 

 

(508

)

 

 

(1,655

)

Accrued interest on short-term investments

 

 

7

 

 

 

217

 

Prepaid expenses and other current assets

 

 

(968

)

 

 

465

 

Other non-current assets

 

 

561

 

 

 

142

 

Accounts payable

 

 

(4,343

)

 

 

(3,844

)

Accrued expenses

 

 

(2,152

)

 

 

4,726

 

Accrued compensation and benefits

 

 

(5,422

)

 

 

(3,460

)

Deferred revenue

 

 

(12,040

)

 

 

(13,819

)

Other non-current liabilities

 

 

(751

)

 

 

538

 

Net cash and cash equivalents used in operating activities

 

 

(15,068

)

 

 

(20,863

)

Cash flows from investing activities

 

 

 

 

 

 

 

 

Purchases of short-term investments held to maturity

 

 

 

 

 

(2,004

)

Proceeds from maturity of short-term investments held to maturity

 

 

2,000

 

 

 

37,725

 

Purchases of property and equipment

 

 

(6,151

)

 

 

(10,861

)

Net cash and cash equivalents (used in) provided by investing activities

 

 

(4,151

)

 

 

24,860

 

Cash flows from financing activities

 

 

 

 

 

 

 

 

Draws on revolving line of credit

 

 

81,000

 

 

 

64,000

 

Payments on revolving line of credit

 

 

(61,000

)

 

 

(59,000

)

Proceeds from exercises of stock options and ESPP

 

 

3,572

 

 

 

2,118

 

Remittance of taxes upon vesting of restricted stock units

 

 

 

 

 

(202

)

Payments on financing and capital lease obligations

 

 

(6,633

)

 

 

(8,187

)

Net cash and cash equivalents provided by (used in) financing activities

 

 

16,939

 

 

 

(1,271

)

Net (decrease) increase in cash and cash equivalents

 

 

(2,280

)

 

 

2,726

 

Cash and cash equivalents, beginning of period

 

 

56,853

 

 

 

48,074

 

Cash and cash equivalents, end of period

 

$

54,573

 

 

$

50,800

 

 

 

 

 

 

 

 

 

 

Supplemental disclosure of non-cash investing and financing activities

 

 

 

 

 

 

 

 

Property and equipment purchases in accounts payable and accrued expenses

 

$

878

 

 

$

856

 

Property and equipment purchased with financing and capital lease obligations

 

$

 

 

$

2,233

 

Post contract support purchased with financing obligations

 

$

 

 

$

1,048

 

 

 

The accompanying notes are an integral part of the Unaudited Consolidated Financial Statements.

 

 

6


BENEFITFOCUS, INC.

NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS

(in thousands, except share and per share data)

 

1. Organization and Description of Business

Benefitfocus, Inc. (the “Company”) provides a leading cloud-based benefits management platform for consumers, employers, insurance carriers and brokers under a software-as-a-service (“SaaS”) model. The financial statements of the Company include the financial position and operations of its wholly owned subsidiaries, Benefitfocus.com, Inc. and BenefitStore, Inc.

 

2. Summary of Significant Accounting Policies

Principles of Consolidation

These consolidated financial statements have been prepared in accordance with U.S. generally accepted accounting principles (“GAAP”). The consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation. We are not the primary beneficiary of, nor do we have a controlling financial interest in, any variable interest entity. Accordingly, we have not consolidated any variable interest entity.

Interim Unaudited Consolidated Financial Information

The accompanying unaudited consolidated financial statements and footnotes have been prepared in accordance with GAAP as contained in the Financial Accounting Standards Board (“FASB”) Accounting Standards Codification (the “Codification” or “ASC”) for interim financial information, and with Article 10 of Regulation S-X. Accordingly, they do not include all of the information and footnotes required by GAAP for complete financial statements. In the opinion of management, the interim financial information includes all adjustments of a normal recurring nature necessary for a fair presentation of the results of operations, financial position, changes in stockholders’ equity and cash flows. The results of operations for the three- and   nine-month periods ended September 30, 2017 are not necessarily indicative of the results for the full year or for any other future period. These unaudited consolidated financial statements should be read in conjunction with the audited financial statements and related footnotes for the year ended December 31, 2016 included in the Company’s Annual Report on Form 10-K filed with the United States Securities and Exchange Commission on February 24, 2017.

Use of Estimates

The preparation of financial statements in conformity with GAAP requires the Company to make estimates and assumptions that affect the reported amounts in the consolidated financial statements and accompanying notes. Such estimates include revenue recognition and the customer relationship period, allowances for doubtful accounts and returns, valuations of deferred income taxes, long-lived assets, warrants, capitalizable software development costs and the related amortization, stock-based compensation, the determination of the useful lives of assets, and the impairment assessment of acquired intangibles and goodwill. Determination of these transactions and account balances are based on the Company’s estimates and judgments. These estimates are based on the Company’s knowledge of current events and actions it may undertake in the future as well as on various other assumptions that it believes to be reasonable. Actual results could differ materially from these estimates.

Revenue and Deferred Revenue

The Company derives the majority of its revenue from software services fees, which consist primarily of monthly subscription fees paid by customers for access to and usage of the Company’s cloud-based benefits software solutions for a specified contract term. The Company also derives revenue from professional services which primarily include fees related to the integration of customers’ systems with the Company’s platform, which typically includes discovery, configuration, deployment, testing, and training.

The Company recognizes revenue when there is persuasive evidence of an arrangement, the service has been provided, the fees to be paid by the customer are fixed and determinable and collectability is reasonably assured. The Company considers delivery of its cloud-based software services has commenced once access to a configured and live instance to its platform has been granted to the customer.

The Company’s arrangements generally contain multiple elements comprised of software services and professional services. The Company evaluates each element in an arrangement to determine whether it represents a separate unit of accounting. An element constitutes a separate unit of accounting when the delivered item has standalone value and delivery of the undelivered element is probable and within the Company’s control.

7


When multiple deliverables included in an arrangement are separable into different units of accounting, the arrangement consideration is allocated to the identified units of accounting based on their relative selling price. Multiple deliverable arrangement s accounting guidance provides a hierarchy to use when determining the relative selling price for each unit of accounting. Vendor-specific objective evidence (“VSOE”) of selling price, based on the price at which the item is regularly sold by the vendor on a standalone basis, should be used if it exists. If VSOE of selling price is not available, third-party evidence (“TPE”) of selling price is used to establish the selling price if it exists. VSOE and TPE do not currently exist for any of the Company’s del iverables. Accordingly, for arrangements with multiple deliverables that can be separated into different units of accounting, the arrangement consideration is allocated to the separate units of accounting based on the Company’s best estimate of selling pri ce. The amount of arrangement consideration allocated is limited by contingent revenues, if any.

The Company has established standalone value for Benefitfocus Marketplace implementation services in the Employer segment.  Accordingly, revenues related to implementation services for the Benefitfocus Marketplace solution in the Employer segment are recognized separately from the revenues earned from the Employer software subscription services. Revenues related to such implementation services are recognized at the time that the professional services have been completed. Certain of the Company’s other professional services, including implementation services related to the Carrier segment, are not sold separately from the software services and there is no alternative use for them. As such, the Company has determined that those professional services do not have standalone value. Accordingly, software services and professional services are combined and recognized as a single unit of accounting. The Company generally recognizes software services fees monthly based on the number of employees covered by the relevant benefits plans at contracted rates for a specified period of time, once the criteria for revenue recognition described above have been satisfied. The Company recognizes revenue on Benefitfocus Marketplace implementation services in the Employer segment that have standalone value at the time the services have been completed and the related software services have commenced. The Company defers recognition of revenue for fees from professional services that do not have standalone value and begins recognizing such revenue once the services are delivered and the related software services have commenced, ratably over the longer of the contract term or the estimated expected life of the customer relationship. Costs incurred by the Company in connection with providing such professional services are charged to expense as incurred and are included in “Cost of revenue.”

Concentrations of Credit Risk

The Company’s financial instruments that are exposed to concentrations of credit risk consist primarily of cash equivalents, marketable securities and accounts receivable. All of the Company’s cash and cash equivalents are held at financial institutions that management believes to be of high credit quality. The bank deposits of the Company might, at times, exceed federally insured limits and are generally uninsured and uncollateralized. The Company has not experienced any losses on cash and cash equivalents to date.

To manage credit risk related to marketable securities, the Company invests in various types of highly rated corporate bonds, commercial paper, and various U.S. government backed securities with maturities of less than two years. The weighted average maturity of the portfolio of investments must not exceed nine months, per the Company’s investment policy.

To manage accounts receivable risk, the Company evaluates the creditworthiness of its customers and maintains an allowance for doubtful accounts. Accounts receivable are unsecured and derived from revenue earned from customers located in the United States.  Mercer LLC (“Mercer”) was a related party until August 24, 2017, when its beneficial ownership of the Company’s common stock went below 10%. Mercer represented approximately 14% of the total accounts receivable at December 31, 2016.  Revenue from Mercer was approximately 10%   of the total revenue in each of the three-month periods ended September 30, 2017 and 2016, and 11% in each of the nine-month periods ended September 30, 2017 and 2016. Accounts receivable from Mercer approximated 12% of the total accounts receivable at September 30, 2017. For more information regarding Mercer revenue, please see Note 11.  Accounts receivable from one other customer approximated 13% of the total accounts receivable at December 31, 2016.

Accounts Receivable and Allowance for Doubtful Accounts and Returns

Accounts receivable are stated at realizable value, net of allowances for doubtful accounts and returns. The Company utilizes the allowance method to provide for doubtful accounts based on management’s evaluation of the collectability of amounts due, and other relevant factors. Bad debt expense is recorded in general and administrative expense on the consolidated statements of operations and comprehensive loss. The Company’s estimate is based on historical collection experience and a review of the current status of accounts receivable. Historically, actual write-offs for uncollectible accounts have not significantly differed from the Company’s estimates. The Company removes recorded receivables and the associated allowances when they are deemed permanently uncollectible. However, if bad debts are higher than expected, future write-offs will be greater than the Company’s estimates. The allowance for doubtful accounts was $751 and $691 as of September 30, 2017 and December 31, 2016, respectively.

8


The allowances for returns are accounted for as reductions of revenue and are estimated based on the Company’s periodic assessment of histo rical experience and trends. The Company considers factors such as the time lag since the initiation of revenue recognition, historical reasons for adjustments, new customer volume, complexity of billing arrangements, timing of software availability, and p ast due customer billings. The allowance for returns was $ 2,575 and $3,904 as of September 30, 2017 and December 31, 2016, respectively.

Capitalized Software Development Costs

The Company capitalizes certain costs related to its software developed or obtained for internal use. Costs related to preliminary project activities and post-implementation activities are expensed as incurred. Internal and external costs incurred during the application development stage, including upgrades and enhancements representing modifications that will result in significant additional functionality, are capitalized. Software maintenance and training costs are expensed as incurred. Capitalized costs are recorded as part of property and equipment and are amortized on a straight-line basis to cost of revenue over the software’s estimated useful life, which is three years. The Company evaluates these assets for impairment whenever events or changes in circumstances occur that could impact the recoverability of these assets.

In the three months ended September 30, 2017 and 2016, the Company capitalized software development costs of $1,050 and $1,129, respectively, and amortized capitalized software development costs of $783 and $762, respectively. In the nine months ended September 30, 2017 and 2016, the Company capitalized software development costs of $3,379 and $4,114, respectively, and amortized capitalized software development costs of $2,408 and $2,081, respectively.  The net book value of capitalized software development costs was $7,406 and $6,435 at September 30, 2017 and December 31, 2016, respectively.

Comprehensive Loss

The Company’s net loss equals comprehensive loss for all periods presented.

Recently Adopted Accounting Standards

The Company adopted the guidance in Accounting Standards Update ("ASU") 2016-09, “Compensation - Stock Compensation (Topic 718) - Improvements to Employee Share-Based Payment Accounting,” on January 1, 2017. Under this ASU, entities are permitted to make an accounting policy election to either estimate forfeitures on share-based payment awards, as previously required, or to recognize forfeitures as they occur. The Company has elected to recognize forfeitures as they occur and the impact of that change in accounting policy has been recorded as a $391 cumulative effect adjustment to its accumulated deficit as of January 1, 2017. Additionally, ASU 2016-09 requires that all income tax effects related to settlements of share-based payment awards be reported in earnings as an increase or decrease to income tax expense (benefit), net. Previously, income tax benefits at settlement of an award were reported as an increase (or decrease) to additional paid-in capital to the extent that those benefits were greater than (or less than) the income tax benefits reported in earnings during the award's vesting period. The requirement to report those income tax effects in earnings has been applied on a prospective basis to settlements occurring on or after January 1, 2017 and the impact of applying that guidance was not material to the unaudited consolidated financial statements for the three and nine months ended September 30, 2017. ASU 2016-09 also requires that all income tax-related cash flows resulting from share-based payments be reported as operating activities in the statement of cash flows. Previously, income tax benefits at settlement of an award were reported as a reduction to operating cash flows and an increase to financing cash flows to the extent that those benefits exceeded the income tax benefits reported in earnings during the award's vesting period. The Company has elected to apply that change in cash flow classification on a prospective basis. However, there is no impact to the statement of cash flows for the three and nine months ended September 30, 2017 as the Company did not have any cash flows related to excess tax benefits during that time. The remaining provisions of ASU 2016-09 did not have a material impact on the accompanying consolidated financial statements.

Accounting Standards Not Yet Adopted

In May 2017, the FASB issued ASU No. 2017-09, “Compensation—Stock Compensation (Topic 718): Scope of Modification Accounting.” The purpose of this ASU is to reduce both the diversity in practice and the cost and complexity when applying Topic 718 to a change to the terms and conditions of share-based payment awards. This guidance will be effective for the Company beginning January 1, 2018. Early adoption is permitted. The amendments in this ASU should be applied prospectively to an award modified on or after the adoption date. The Company is currently evaluating the impact of this updated standard on its consolidated financial statements.

In June 2016, the FASB issued ASU No. 2016-13, “Financial Instruments – Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments.” The purpose of this ASU is to require a financial asset measured at amortized cost basis to be presented at the net amount expected to be collected. Credit losses relating to available-for-sale debt securities should be recorded through an allowance for credit losses. This ASU is effective

9


for interim an d annual reporting periods starting January 1, 2020 . The Company is currently evaluating the impact of this guidance on its consolidated financial statements.

In February 2016, the FASB issued ASU No. 2016-02, “Leases (Topic 842).” The amendments in this update require lessees, among other things, to recognize lease assets and lease liabilities on the balance sheet for those leases classified as operating leases under previous authoritative guidance. This update also introduces new disclosure requirements for leasing arrangements. ASU 2016-02 will be effective for the Company beginning January 1, 2019. Early adoption is permitted. The Company is currently evaluating the impact of this update on its consolidated financial statements.

In May 2014, the FASB issued ASU No. 2014-09, “Revenue from Contracts with Customers (Topic 606),” which amends the revenue recognition requirements in the FASB Accounting Standards Codification. Under the new standard, revenue is recognized when a customer obtains control of promised goods or services and is recognized in an amount that reflects the consideration that the entity expects to receive in exchange for those goods and services. In addition, the standard requires disclosure of the nature, amount, timing, and uncertainty of revenue and cash flows arising from contracts with customers.  The FASB has recently issued several amendments to the standard, including clarification on accounting for licenses of intellectual property and identifying performance obligations.

The standard permits two methods of adoption: retrospectively to each prior reporting period presented (full retrospective), or retrospectively with the cumulative effect of initially applying this statement recognized at the date of initial application (modified retrospective transition method). The new standard will be effective for the Company beginning January 1, 2018, with an option to early adopt. The Company plans to adopt the standard on the effective date, but has not made a determination on the adoption method.

The Company is currently assessing the impact of the new standard on its accounting policies, processes, and controls, including system requirements, and has assigned internal resources and engaged third party service providers to assist in its assessment.  Based on the Company’s current assessment, areas it believes might be affected by the Company’s adoption of the revenue recognition standard are related to the period of recognition of deferred revenue, particularly in the Carrier segment, the estimation of variable consideration, the accounting for contract modifications, and the allocation of the transaction price to the Company’s multiple performance obligations.  In addition, the Company expects an impact from the adoption of the new standard related to the Company’s costs to fulfill certain contracts as well as its costs to obtain contracts with customers, which are both currently expensed as incurred.  The Company also is assessing the impact of this standard on the recognition of brokerage service commission revenue, the disclosure changes in its consolidated financial statements, and the transition approach that will be applied. The Company cannot reasonably estimate quantitative information related to the impact of the new standard on the Company’s financial statements at this time, but anticipates the standard will have a material impact on its consolidated financial statements, particularly on deferred revenue.

 

3. Net Loss Per Common Share

Diluted loss per common share is the same as basic loss per common share for all periods presented because the effects of potentially dilutive items were anti-dilutive given the Company’s net loss. The following common share equivalent securities have been excluded from the calculation of weighted average common shares outstanding because the effect is anti-dilutive for the periods presented:

 

 

 

Three Months Ended

September 30,

 

 

Nine Months Ended

September 30,

 

Anti-Dilutive Common Share Equivalents

 

2017

 

 

2016

 

 

2017

 

 

2016

 

Restricted stock units

 

 

1,981,488

 

 

 

1,522,718

 

 

 

1,981,488

 

 

 

1,522,718

 

Stock options

 

 

281,840

 

 

 

1,393,358

 

 

 

281,840

 

 

 

1,393,358

 

Warrant to purchase common stock

 

 

-

 

 

 

580,813

 

 

 

-

 

 

 

580,813

 

Employee Stock Purchase Plan

 

 

3,566

 

 

 

-

 

 

 

3,566

 

 

 

-

 

Total anti-dilutive common share equivalents

 

 

2,266,894

 

 

 

3,496,889

 

 

 

2,266,894

 

 

 

3,496,889

 

10


 

Basic and diluted net loss per common share is calculated as follows:

 

 

 

Three Months Ended

September 30,

 

 

Nine Months Ended

September 30,

 

 

 

2017

 

 

2016

 

 

2017

 

 

2016

 

Numerator:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Net loss

 

$

(6,674

)

 

$

(8,603

)

 

$

(18,868

)

 

$

(32,959

)

Net loss attributable to common stockholders

 

$

(6,674

)

 

$

(8,603

)

 

$

(18,868

)

 

$

(32,959

)

Denominator:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Weighted-average common shares outstanding, basic and diluted

 

 

31,181,141

 

 

 

29,651,230

 

 

 

30,974,116

 

 

 

29,442,023

 

Net loss per common share, basic and diluted

 

$

(0.21

)

 

$

(0.29

)

 

$

(0.61

)

 

$

(1.12

)

 

4. Fair Value Measurement

The carrying amounts of certain of the Company’s financial instruments, including cash and cash equivalents, net accounts receivable, accounts payable and other accrued liabilities, and accrued compensation and benefits, approximate fair value due to their short-term nature. The carrying value of the Company’s financing obligations and revolving line of credit approximates fair value, considering the borrowing rates currently available to the Company with similar terms and credit risks.

The Company uses a three-tier fair value hierarchy to classify and disclose all assets and liabilities measured at fair value on a recurring basis, as well as assets and liabilities measured at fair value on a non-recurring basis, in periods subsequent to their initial measurement. The hierarchy requires the Company to use observable inputs when available, and to minimize the use of unobservable inputs when determining fair value. The three tiers are defined as follows:

 

Level 1.

Quoted prices (unadjusted) in active markets for identical assets or liabilities.

 

Level 2.

Other inputs that are directly or indirectly observable in the marketplace.

 

Level 3.

Unobservable inputs for which there is little or no market data, which require the Company to develop its own assumptions.

Assets and Liabilities Measured at Fair Value on a Recurring Basis

The Company evaluates its financial assets and liabilities subject to fair value measurements on a recurring basis to determine the appropriate level to classify them for each reporting period. This determination requires significant judgments to be made.

11


The following tables present information about the Company’s assets and li abilities that are measured at fair value on a recurring basis using the above categories, as of the periods presented .

 

 

 

September 30, 2017

 

Description

 

Level 1

 

 

Level 2

 

 

Level 3

 

 

Total

 

Cash Equivalents:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Money market mutual funds (1)

 

$

49,219

 

 

$

 

 

$

 

 

$

49,219

 

Total assets

 

$

49,219

 

 

$

 

 

$

 

 

$

49,219

 

 

 

 

December 31, 2016

 

Description

 

Level 1

 

 

Level 2

 

 

Level 3

 

 

Total

 

Cash Equivalents:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Money market mutual funds (1)

 

$

51,285

 

 

$

 

 

$

 

 

$

51,285

 

Total assets

 

$

51,285

 

 

$

 

 

$

 

 

$

51,285

 

________________

( 1)

Money market funds are classified as cash equivalents in the Company’s unaudited consolidated balance sheets. As short-term, highly liquid investments readily convertible to known amounts of cash with remaining maturities of three months or less at the time of purchase, the Company’s cash equivalent money market funds have carrying values that approximate fair value.

 

5. Marketable Securities

Marketable securities consist of corporate bonds, commercial paper, U.S. Treasury and agency bonds and are classified as held-to-maturity. Investments held in marketable securities had contractual maturities of less than one month as of December 31, 2016. As of September 30, 2017 the Company did not have any marketable securities. The following presents information about the Company’s marketable securities as of:

 

 

 

December 31, 2016

 

Aggregate cost basis and net carrying amount

 

$

2,007

 

Gross unrealized holding gains

 

 

-

 

Gross unrealized holding losses

 

 

-

 

Aggregate fair value determined by Level 2 inputs

 

$

2,007

 

 

No investments were in an unrealized loss position as of December 31, 2016.

 

6. Revolving Line of Credit

As of September 30, 2017 and December 31, 2016, the amount outstanding under the Company’s revolving line of credit was $60,246 and $40,246, respectively. As of September 30, 2017, the additional amount available to borrow, adjusted by the borrowing base limit, was $7,505 and the interest rate was 5.25%.

In January 2017, the Company repaid $20,000 of the amount outstanding under its line of credit.  In March 2017, the Company borrowed $28,000 under its line of credit for general operating purposes.  In the three months ended June 30, 2017, the Company repaid $21,000 of the amount outstanding under its line of credit.  In June 2017, the Company borrowed $25,000 for general operating purposes.  In July 2017, the Company repaid $20,000 of the amount outstanding under its line of credit.  In September 2017, the Company borrowed $28,000 for general operating purposes.

 

7. Stock-based Compensation

Restricted Stock Units

During the nine months ended September 30, 2017, the Company granted 607,652 restricted stock units to employees and officers with an aggregate grant date fair value of $18,147. These restricted stock units vest in equal annual installments generally over the 4 years from the grant date.  The Company amortizes the grant date fair value of the stock subject to the restricted stock units on a straight-line basis over the period of vesting.

The table below sets forth information regarding performance restricted stock units granted by the Company to employees and officers during the nine months ended September 30, 2017.

 

12


Performance Restricted Stock Units

 

 

 

 

 

 

 

 

 

Grant Date

 

Vesting Term

 

Vesting Range

 

Quantity Granted

 

 

Aggregate Grant Date Fair Value

 

 

Aggregate Grant Date Fair Value at Target

 

3/31/2017

 

1 Year

 

0-100

%

 

28,594

 

 

$

799

 

 

$

799

 

3/31/2017

 

4 Years

 

0-100

 

 

94,121

 

 

 

2,631

 

 

 

1,754

 

4/1/2017

 

1 Year

 

0-100

 

 

42,715

 

 

 

1,166

 

 

 

1,166

 

4/1/2017

 

4 Years

 

0-100

 

 

187,354

 

 

 

5,115

 

 

 

3,410

 

4/1/2017

 

2 Years

 

0-100

 

 

69,424

 

 

 

1,895

 

 

 

948

 

8/1/2017

 

4 Years

 

50-100

 

 

21,740

 

 

 

766

 

 

 

383

 

8/14/2017

 

1 Year

 

50-100

 

 

1,513

 

 

 

44

 

 

 

44

 

8/14/2017

 

4 Years

 

33.3-100

 

 

3,783

 

 

 

109

 

 

 

73

 

Total

 

 

 

 

 

 

449,244

 

 

$

12,525

 

 

$

8,577

 

Vesting of the performance restricted stock units is contingent upon meeting various specific annual financial and/or sales growth targets for 2017 and satisfying the respective service requirement. The actual number of shares issued upon vesting of performance restricted stock units could range from 0% to 100% of the number granted, as presented in the table.  If the targets and service requirements are met, vesting occurs in equal annual installments over the various vesting terms as presented in the table. Certain awards were granted in lieu of a portion of the target cash bonus that would otherwise be payable under the Company’s Management Incentive Bonus Program for the calendar year ended 2017.

 

8. Stockholders’ Deficit

Common Stock

The holders of common stock are entitled to one vote for each share.  The voting, dividend and liquidation rights of the holders of common stock are subject to and qualified by the rights, powers and preferences of the holders of preferred stock.

At the 2017 annual meeting of stockholders of the Company, stockholders approved the Benefitfocus, Inc. Amended and Restated 2012 Stock Plan (the “Plan”), which increases the total number of shares of common stock reserved for issuance under the Plan by 2,700,000 shares to 9,244,525 shares and includes other administrative changes.

On August 24, 2017, warrants to purchase 580,813 shares of common stock expired unexercised.

At September 30, 2017, the Company had reserved a total of 5,083,224 of its authorized 50,000,000 shares of common stock for future issuance as follows:

 

Outstanding stock options

 

 

281,840

 

Restricted stock units

 

 

1,981,488

 

Available for future issuance under stock award plans

 

 

2,681,631

 

Available for future issuance under ESPP

 

 

138,265

 

Total common shares reserved for future issuance

 

 

5,083,224

 

 

9. Income Taxes

The Company’s effective federal tax rate for the three and nine months ended September 30, 2017 was less than one percent, primarily as a result of estimated tax losses for the fiscal year to date offset by the increase in the valuation allowance in the net operating loss carryforwards. Current tax expense relates to estimated state income taxes.

 

10. Segments and Geographic Information

Operating segments are defined as components of an enterprise for which discrete financial information is available that is evaluated regularly by the chief operating decision maker (“CODM”) for purposes of allocating resources and evaluating financial performance. The Company’s CODM, the Chief Executive Officer, reviews financial information presented on a consolidated basis, accompanied by information about operating segments, for purposes of allocating resources and evaluating financial performance.

The Company’s reportable segments are based on the type of customer. The Company determined its operating segments to be: Employer, which derives substantially all of its revenue from customers that use the

13


Company’s services for the provision of benefits to their employees, and administrators acting on behalf of employe rs; and Carrier, which derives substantially all of its revenue from insurance companies that provide coverage at their own risk.

Segments are evaluated based on gross profit. The Company does not allocate interest income, interest expense or income tax expense by segment. Accordingly, the Company does not report such information. Additionally, Employer and Carrier segments share the majority of the Company’s assets. Therefore, no segment asset information is reported.

 

 

 

Three Months Ended

September 30,

 

 

Nine Months Ended

September 30,

 

 

 

2017

 

 

2016

 

 

2017

 

 

2016

 

Revenue from external customers by segment:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Employer

 

$

40,149

 

 

$

35,371

 

 

$

119,626

 

 

$

103,825

 

Carrier

 

 

22,304

 

 

 

22,651

 

 

 

70,346

 

 

 

66,863

 

Total net revenue from external customers

 

$

62,453

 

 

$

58,022

 

 

$

189,972

 

 

$

170,688

 

Depreciation and amortization by segment:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Employer

 

$

2,522

 

 

$

2,071

 

 

$

7,531

 

 

$

5,838

 

Carrier

 

 

1,381

 

 

 

1,238

 

 

 

4,317

 

 

 

3,781

 

Total depreciation and amortization

 

$

3,903

 

 

$

3,309

 

 

$

11,848

 

 

$

9,619

 

Gross profit by segment:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Employer

 

$

16,603

 

 

$

13,881

 

 

$

49,876

 

 

$

41,432

 

Carrier

 

 

15,383

 

 

 

15,029

 

 

 

49,200

 

 

 

41,097

 

Total gross profit

 

$

31,986

 

 

$

28,910

 

 

$

99,076

 

 

$

82,529

 

 

11. Related Parties

Related Party Leasing Arrangements

The Company leases its office space at its Charleston, South Carolina headquarters campus under the terms of three non-cancellable leases from entities with which two of the Company’s directors, significant stockholders, and executives are affiliated. The Company’s headquarters building lease and an additional building lease are accounted for as build-to-suit leases and recorded as financing obligations in the Consolidated Balance Sheets. The remaining lease, also for office space, is accounted for as a capital lease. The three lease agreements have 15-year terms ending on December 31, 2031, with Company options to renew for five additional years. The arrangements provide for 3.0% fixed annual rent increases. Payments under these agreements were $2,374 and $2,430 for the three months ended September 30, 2017 and 2016, respectively, and $7,938 and $8,096 for the nine months ended September 30, 2017 and 2016, respectively. Other amounts due to the related parties were $679 and $854 as of September 30, 2017 and December 31, 2016, respectively,   and   were recorded in “Accrued expenses.”

Other Related Party Expenses

The Company utilizes the services of three companies that are owned and controlled by a Company director, significant stockholder, and executive. The companies provide construction project management services and private air transportation. There were no expenses related to these companies for the three months ended September 30, 2017.  Expenses related to these companies were $13 for the three months ended September 30, 2016, and $19 and $50 for the nine months ended September 30, 2017 and 2016, respectively.  There were no amounts due to these companies as of September 30, 2017 or December 31, 2016.

Related Party Revenues

Mercer became a related party when the Company sold it over 10% beneficial ownership of the Company’s outstanding common stock in February 2015. On August 24, 2017, Mercer’s warrant to purchase common stock of the Company expired unexercised resulting in Mercer’s beneficial ownership of the Company falling below 10%. Accordingly, as of that date, the Company no longer considers Mercer a related party. As of September 30, 2017, Mercer beneficially owned 9.0% of the Company’s outstanding common stock. For the periods July 1, 2017 to August 24, 2017 and January 1, 2017 to August 24, 2017, revenue from Mercer was $4,069 and $18,638, respectively.  For the three and nine months ended September 30, 2016, revenue from Mercer was $5,960 and $18,218, respectively, and was reflected in “Revenues,” within the accompanying statements of operations and comprehensive loss. The amount due from Mercer was   $4,626 as of   December 31, 2016. The amount of deferred revenue associated with Mercer was   $7,683 as of   December 31, 2016 and was reflected in the balances of deferred revenue in the consolidated balance sheets.

14


Related Party Revolving Line of Credit

In conjunction with an amendment to the Company’s revolving line of credit agreement in October 2016, Goldman Sachs Lending Partners, LLC was added to the lending syndicate. Goldman Sachs Lending Partners, LLC is an affiliate of The Goldman Sachs Group, Inc., as are the Goldman Sachs funds that owned approximately 20.0% of the Company’s outstanding common stock as of September 30, 2017.  Goldman Sachs Lending Partners, LLC committed $10,000 to the revolving commitment and therefore loans the Company approximately 10.5% of all amounts borrowed under the credit facility. Accordingly, amounts due to Goldman Sachs Lending Partners, LLC was approximately $6,326 of the $60,246 outstanding under the revolving line of credit as of September 30, 2017 and $4,226 of the $40,246 outstanding under the revolving line of credit as of December 31, 2016.

 

12. Subsequent Events

Restricted Stock Units

On October 1, 2017, the Company granted 29,458 restricted stock units with an aggregate grant date fair value of $994.  The restricted stock units generally vest in equal annual installments of over 4 years from the grant date.

Common Stock

During October 2017, employees exercised stock options and restricted stock units vested resulting in the issuance of 72,147 shares.

Revolving Line of Credit

In October 2017, the Company repaid $28,000 under its revolving line of credit.

 

 

15


SPECIAL NOTE REGARDING FORWARD-LOOKING STATEMENTS

This Quarterly Report on Form 10-Q contains “forward-looking statements” that involve risks and uncertainties, as well as assumptions that, if they never materialize or prove incorrect, could cause our results to differ materially from those expressed or implied by such forward-looking statements. The statements contained in this Quarterly Report on Form 10-Q that are not purely historical are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, or Securities Act, and Section 21E of the Securities Exchange Act of 1934, as amended, or Exchange Act. Such forward-looking statements include any expectation of earnings, revenue or other financial items; any statements of the plans, strategies and objectives of management for future operations; factors that may affect our operating results; statements about our ability to retain and hire necessary associates and appropriately staff our operations; statements about our ability to establish and maintain intellectual property rights; statements related to future capital expenditures; statements related to future economic conditions or performance; statements as to industry trends; and other matters that do not relate strictly to historical facts or statements of assumptions underlying any of the foregoing. Forward-looking statements are often identified by the use of words such as, but not limited to, “anticipate,” “believe,” “can,” “continue,” “could,” “estimate,” “expect,” “intend,” “may,” “might,” “will,” “plan,” “project,” “seek,” “should,” “target,” “would,” and similar expressions or variations intended to identify forward-looking statements. These statements are based on the beliefs and assumptions of our management based on information currently available to management. Such forward-looking statements are subject to risks, uncertainties and other important factors that could cause actual results and the timing of certain events to differ materially from future results expressed or implied by such forward-looking statements. Factors that could cause or contribute to such differences include, but are not limited to, those discussed in the section titled “Risk Factors” included in Item 1A of Part II of this Quarterly Report on Form 10-Q, and the risks discussed in our other SEC filings. Furthermore, such forward-looking statements speak only as of the date of this report. Except as required by law, we undertake no obligation to update any forward-looking statements to reflect events or circumstances after the date of such statements.

As used in this report, the terms “Benefitfocus, Inc.,” “Benefitfocus,” “Company,” “company,” “we,” “us,” and “our” mean Benefitfocus, Inc. and its subsidiaries unless the context indicates otherwise.

 

 

16


ITEM 2. MANAGEMENT’S DISCUSSION AND A NALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS .

The following discussion and analysis of our financial condition and results of operations should be read in conjunction with our consolidated financial statements and related notes appearing elsewhere in this Quarterly Report on Form 10-Q and with the financial statements, related notes and Management’s Discussion and Analysis of Financial Condition and Results of Operations in our Annual Report on Form 10-K for the fiscal year ended December 31, 2016. The following discussion contains forward-looking statements that reflect our plans, estimates and beliefs. Our actual results could differ materially from those discussed in the forward-looking statements. Factors that could cause or contribute to such differences include, but are not limited to, those discussed in the section titled “Risk Factors” included in Item 1A of Part II of this Quarterly Report on Form 10-Q, and the risks discussed in our other SEC filings.

Overview

Benefitfocus provides a leading cloud-based benefits management platform for consumers, employers, insurance carriers, and brokers. The Benefitfocus Platform simplifies how organizations and individuals shop for, enroll in, manage, and exchange benefits. Our employer and insurance carrier customers rely on our platform to manage, scale and exchange data. Our web-based platform has a user-friendly interface designed to enable the insured consumers to access all of their benefits in one place. Our comprehensive solutions support core benefits plans, including healthcare, dental, life, and disability insurance, and voluntary benefits offerings such as income protection, digital health and financial wellness. As the number of employer benefits plans has increased, with each plan subject to many different business rules and requirements, demand for the Benefitfocus Platform has grown.

We serve two separate but related market segments. Our fastest growing market segment, the employer market, consists of employers offering benefits to their employees. Within this segment, we mainly target large employers with more than 1,000 employees, of which we believe there are over 18,000 in the United States. In our other market segment, we sell our solutions to insurance carriers, enabling us to expand our overall footprint in the benefits marketplace by aggregating many key constituents, including consumers, employers, and brokers. Our business model capitalizes on the close relationship between carriers and their members, and the carriers’ ability to serve as lead generators for potential employer customers. Carriers pay for services at a rate reflective of the aggregated nature of their customer base on a per application basis. Carriers can then deploy their applications to employer groups and members. As employers become direct customers through our employer segment, we provide them our platform offering that bundles many software applications into a comprehensive benefits solution through Benefitfocus Marketplace. We believe our presence in both the employer and insurance carrier markets gives us a strong position at the center of the benefits ecosystem.

We sell the Benefitfocus Platform on a subscription basis, typically through annual contracts with employer customers and multi-year contracts with our insurance carrier customers, with subscription fees paid monthly, quarterly and annually. The multi-year contracts with our carrier customers are generally only cancellable by the carrier in an instance of our uncured breach, although some of our carrier customers are able to terminate their respective contracts without cause or for convenience. Software services revenue accounted for approximately 85% of our total revenue during each of the three-month periods ended September 30, 2017 and 2016, and 86% and 88% of our total revenue during the nine months ended September 30, 2017 and 2016, respectively.

Another component of our revenue is professional services. We derive the majority of our professional services revenue from the implementation of our customers onto our platform, which typically includes discovery, configuration and deployment, integration, testing, and training. In general, it takes from four to five months to implement a new employer customer’s benefits systems and eight to 10 months to implement a new carrier customer’s benefits systems. We also provide customer support services and customized media content that supports our customers’ effort to educate and communicate with consumers. Professional services revenue accounted for approximately 15% of our total revenue during each of the three-month periods ended September 30, 2017 and 2016, and 14% and 13% of our total revenue during the nine months ended September 30, 2017 and 2016, respectively.

Increasing our base of large employer customers is an important source of revenue growth for us. We actively pursue new employer customers in the U.S. market, and we have increased the number of large employer customers utilizing our solutions from 141 as of December 31, 2010 to 903 as of September 30, 2017. We believe that our continued innovation and new solutions, such as online benefits marketplaces, also known as private exchanges, enhanced mobile offerings, and more robust data analytics capabilities will help us attract additional large employer customers and increase our revenue from existing customers.

We believe that there is a substantial market for our services, and we have been investing in growth over the past five years. In particular, we have continued to invest in technology and services to better serve our larger employer customers, which we believe are an important source of growth for our business. We have also substantially increased our marketing and sales efforts and expect those increased efforts to continue. As we have invested in growth, we have had operating losses in each of the last six years, and expect our operating losses to

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continue for at least the next year. Due to the nature of our customer relationships, which have been stable in spite of some customer losses over the past years, and the subscription nature of our financial model, we believe that our current investme nt in growth should lead to substantially increased revenue, which will allow us to achieve profitability in the relatively near future. Of course, our ability to achieve profitability will continue to be subject to many factors beyond our control.

Key Financial and Operating Performance Metrics

We regularly monitor a number of financial and operating metrics in order to measure our current performance and project our future performance. These metrics help us develop and refine our growth strategies and make strategic decisions. We discuss revenue, gross margin, and the components of operating loss, as well as segment revenue and segment gross profit, in “Management’s Discussion and Analysis of Financial Condition and Results of Operations—Components of Operating Results”. In addition, we utilize other key metrics as described below.

Number of Large Employer and Carrier Customers

We believe the number of large employer and carrier customers is a key indicator of our market penetration, growth, and future revenue. We intend to continue to invest in our sales force to grow our customer base. We generally define a customer as an entity with an active software services contract as of the measurement date. The following table sets forth the number of large employer and carrier customers for the periods indicated:

 

 

 

As of September 30,

 

 

 

2017

 

 

2016

 

Number of customers:

 

 

 

 

 

 

 

 

Large employer

 

 

903

 

 

 

827

 

Carrier

 

 

54

 

 

 

53

 

 

Software Services Revenue Retention Rate

We believe that our ability to retain our customers and expand the revenue they generate for us over time is an important component of our growth strategy and reflects the long-term value of our customer relationships. We measure our performance on this basis using a metric we refer to as our software services revenue retention rate. We calculate this metric for a particular period by establishing the group of our customers that had active contracts for a given period. We then calculate our software services revenue retention rate by taking the amount of software services revenue we recognized for this group in the subsequent comparable period (for which we are reporting the rate) and dividing it by the software services revenue we recognized for the group in the prior period.

For the three- and nine-month periods ended September 30, 2017 and 2016, our software services revenue retention rate exceeded 95%.

Adjusted EBITDA

Adjusted EBITDA represents our earnings before net interest, taxes, and depreciation and amortization expense, adjusted to eliminate stock-based compensation, impairment of goodwill and intangible assets, and costs not core to our business. We believe that the exclusion of the expenses eliminated in calculating adjusted EBITDA can provide a useful measure for period-to-period comparisons of our core business. Accordingly, we believe that adjusted EBITDA provides useful information to investors and others in understanding and evaluating our operating results. However, adjusted EBITDA is not a measure calculated in accordance with United States generally accepted accounting principles, or GAAP, and should not be considered as an alternative to any measure of financial performance calculated and presented in accordance with GAAP.

Our use of adjusted EBITDA as an analytical tool has limitations, and you should not consider it in isolation or as a substitute for analysis of our financial results as reported under GAAP. Some of these limitations are:

 

although depreciation and amortization are non-cash charges, the assets being depreciated and amortized might have to be replaced in the future, and adjusted EBITDA does not reflect cash capital expenditure requirements for such replacements or for new capital expenditure requirements;

 

adjusted EBITDA does not reflect changes in, or cash requirements for, our working capital needs;  

 

adjusted EBITDA does not reflect the potentially dilutive impact of stock-based compensation;

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adjusted EBITDA does not reflect interest or tax payments that would reduce the ca sh available to us; and

 

other companies, including companies in our industry, might calculate adjusted EBITDA or a similarly titled measure differently, which reduces their usefulness as comparative measures.

Because of these and other limitations, you should consider adjusted EBITDA alongside other GAAP-based financial performance measures, including various cash flow metrics, gross profit, net loss and our other GAAP financial results. The following table presents for each of the periods indicated a reconciliation of adjusted EBITDA to the most directly comparable GAAP financial measure, net loss (in thousands):

 

 

 

Three Months Ended

September 30,

 

 

Nine Months Ended

September 30,

 

 

 

2017

 

 

2016

 

 

2017

 

 

2016

 

Reconciliation from Net Loss to Adjusted EBITDA:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Net loss

 

$

(6,674

)

 

$

(8,603

)

 

$

(18,868

)

 

$

(32,959

)

Depreciation

 

 

3,053

 

 

 

2,482

 

 

 

9,245

 

 

 

7,344

 

Amortization of software development costs

 

 

785

 

 

 

762

 

 

 

2,409

 

 

 

2,081

 

Amortization of acquired intangible assets

 

 

65

 

 

 

65